Strada Cascinare, 2979 - 63811 Sant'Elpidio a Mare (FM)

Terms of service

Responsibility: Antica Stivaleria by Fabio Santandrea it is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services proposed in the catalog published on the site, even for delayed and / or failed delivery of the product, nor for the correspondence of the goods to the specifications published on the site, nor for any other fact not attributable directly to Antica Stivaleria.

The customer who sends the order via the Internet will receive, at the end of the procedure, a communication of confirmation from the receipt of the order by e-mail (E-mail), with the indication of the relative order number.

All prices entered on the site, in the relative space, are inclusive of VAT. Prices can be changed at any time, without notice.
The Antica Stivaleria reserves the right, at its sole discretion, not to proceed with the shipment of the goods, even after receiving the order, to those customers who are not trustworthy, or with outstanding or in litigation. 

Payment methods accepted:
The payment methods accepted for online orders are the following:
Payment by Credit Card or Prepaid.

Times and methods: TheAntica Stivaleria only accept orders that require delivery to the territories indicated in the shipment.
If you want to ship out of specified territories, please contact us by e-mail using the appropriate page on the site.

N.B. Some territories may be subject to surcharges in the shipment. In this case the customer will be contacted in order for the surcharge to be paid and subsequently, upon payment, will be updated with the invoice and delivery of the shipment.

The Antica Stivaleria confirms receipt of the order by sending an automatic summary e-mail to the e-mail address indicated by the Customer in the same order.
In the case of selection of items not currently available, these will be delivered by us within the time limits communicated at the time of purchase.
In the case of longer deadlines, or problems in the order processing, you will be promptly notified to the contacts you left when registering.
The Antica Stivaleria prepares the goods contained in the order and entrusts them to the Courier with the original packaging of the manufacturer or with appropriately closed cardboard boxes, or with laminated envelopes sealed with the courier logo used.
Deliveries are made on working days, from Monday to Friday, not holidays. 
It is at the discretion of the Antica Stivaleria make use of one or more couriers for shipments.
Delivery costs are charged to the Customer and are paid upon completion of the order.
Upon delivery of the goods by the Courier, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the courier's accompanying document
- that the packaging is intact, not damaged, wet or altered.
Once the Courier's transport document has been signed, the Customer can no longer make any objection to the quantity and quality of the goods received.

Delivery times and types: Delivery times and types are at the expense of the transport company to which theAntica Stivaleria relies on delivery. The timing is however specified in the product description and may follow variations depending on what is reported in the specific section.

Compliance with shipping times depends on the availability of the chosen item.
Shipping cost: The shipping cost varies depending on the product ordered, the number of products ordered and the shipping address.

Right of withdrawal: Sales of products via the Internet are regulated in articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. 

The right of withdrawal must be exercised by the customer, under penalty of forfeiture, by sending e-mail., A and  within 10 (ten) working days from receipt of the products. 
Furthermore, the reasons for the return and a copy of the invoice must be attached to the email.
Shipments, sufficiently stamped, must be absolutely accompanied by a letter explaining the reasons for the return and a copy of the invoice. 

Cash on delivery will not be accepted. 

The following products are excluded from the right of replacement: Items reported as not available and made to measure on customer's request - unless it is defective or damaged goods. 

Once received the products (and verified their integrity) Antica Stivaleria will, as soon as possible, credit the customer with the cost of returned products (as indicated on the invoice).
The consumer-buyer will have the right to obtain the sum paid to the seller by way of shipping costs; after exercising the right of withdrawal, the consumer will still have to bear the costs to send the goods back to the seller.

The repayment amount is paid by bank transfer. Therefore, please inform us of the complete IBAN together with the return.